Cancellation and Rescheduling
You may cancel or reschedule an examination online in your CNA365 account. For details on how to cancel or reschedule an examination, visit http://www.credentia.com/test-takers/ncmacare and click How to Cancel or Reschedule an Exam in the Resources section of the webpage.
Online Written examinations must be canceled or rescheduled at least forty-eight (48) hours before the scheduled examination time.
If you do not cancel or reschedule your examination within the required time frames and do not show up for your scheduled examination, you will be responsible for the examination fee. Your fee will not be refunded and cannot be transferred to a new examination date, and you may not give your examination date to another person.
If you do not report to an examination at your scheduled time, you will be considered a “no-show” and fees paid will be forfeited. An unexcused absence will also count as one of your three (3) attempts to pass the exam.
Absence Policy
Candidates who are late or absent from an exam may submit an excused absence via CNA365 within fourteen (14) calendar days of the exam date for the following reasons:
- Illness of yourself or a member of your household
- Death in the family
- Traffic accident or ticket
- Court appearance or jury duty
- Military duty
- Weather emergency
- Incarceration
Request must include documentation or verification for the cause of the absence. For example, if you are absent because of jury duty, you must upload a copy of the court notice. In the case of illness, verification from a medical provider must be included in your request.
Note: A request takes approximately 3-5 calendar days to review. The decision of Credentia to approve or deny the excused absence will be final.
Lateness
If you are late for your scheduled examination, or do not bring all your required items (see What to Bring), you will not be allowed to the test and your examination fee will not be returned.