Quick Reference

Credentia Examination, Registration, and Scheduling Services

Contact Information:

• Address: 1025 Greenwood Blvd, Suite 401, Lake Mary, FL 32746
• Phone: 888-204-6249

Hours of Operation:

• Monday – Friday: 8:00 a.m. – 11:00 p.m.
• Saturday: 8:00 a.m. – 5:00 p.m.
• Sunday: 10:00 a.m. – 4:00 p.m.
  (Eastern Standard Time)

Create or Log into Your Credentia Platform Account to:

• Change your current address or phone number.
• Update your legal name, date of birth, or social security number.
• Submit a Testing Application
• Check the status of your Testing Application.
• Find test sites and availability.
• Schedule, reschedule, or cancel an examination.
• View examination details (type, time, date, location).
• View Score Report.
• Submit and review a Grievance Application for completed examination.
• Submit an Excused Absence Application.

Contact Customer Service When:

• A problem occurs while creating your Credentia Platform account.
• You did not receive the activation link.
• A problem occurs when applying a voucher code.
• A problem occurs with the Testing Application.
• You receive an error message when scheduling an examination.
• The Score Report is not viewable in the Credentia Platform after 24 hours.

North Carolina Department of Health and Human Services

Health Care Personnel Education and Credentialing Section

Contact Information:

• Address: 2709 Mail Service Center, Raleigh, NC 27699-2709
• Phone: 919-855-3969
• Website: https://ncnar.ncdhhs.gov/

Hours of Operation: (Eastern Standard Time)

• Monday – Friday: 8:00 a.m. – 5:00 p.m.
  (Phone lines open between 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 3:00 p.m.)