Quick Reference

Credentia Examination, Registration, and Scheduling Services

1025 Greenwood Blvd
Suite 401 
Lake Mary, FL 32746 

Hours of Operation (Eastern Time Zone):
Monday – Friday: 8:00 a.m. – 11:00 p.m. 
Saturday: 8:00 a.m. - 5:00 p.m. 
Sunday: 10:00 a.m. - 4:00 p.m.

Create or Log into Your Credentia Platform Account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Examination Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View score report. 
• Submit and review a Grievance application for completed examination.
• Submit an excused absence application.

Contact Customer Service if:

• Problem occurs when creating a Credentia Platform Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report not viewable in Credentia Platform after 24 hours. 
• Call 888-204-6249

North Carolina Department of Health and Human Services Division of Health Service Regulation 

2709 Mail Service Center
Raleigh, NC 27699-2709 
1-919-855-3969.

Hours of Operation (Eastern Time Zone, Weekdays):
Monday –Friday: 8:00 a.m. – 5:00 p.m. 

The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00pm 
Go to NC DHHS website https://ncnar.ncdhhs.gov/ for additional information.