Grievance Process

Filing a Grievance

• All grievances must be submitted in writing through the Credentia Platform.
• You are required to provide as much detail as possible when completing the grievance form.
• The grievance form must be submitted within thirty (30) days of your examination date.

Investigation and Outcome

• Upon receiving your grievance, Credentia will conduct an investigation into the complaint.
• Once the investigation is complete, you will receive an email notification informing you of the outcome.

If the Grievance Is Accepted:

• You will be allowed to retest at no additional cost.

Response Timeline

• You can expect to receive a response within thirty (30) days from the date Credentia receives your grievance form.