Grievance Process

Each candidate has a right to file a grievance to complain or contest the result of their Medication Aide Exam. Credentia will follow up on each grievance within ten (10) calendar days of receipt of the candidate's grievance letter. No grievance will be investigated if it is not received in writing.

Process

All grievances must be in writing. The candidate must provide as much detail as possible in the grievance letter and forward it to Credentia within thirty (30) days of their exam date. After receipt of the grievance letter, Credentia will investigate and respond to the letter within ten (10) calendar days. Credentia’s address is located on the inside front cover of this handbook.